Order Fulfillment
Our order fulfilment process is efficient and accurate. The company uses a variety of technologies
to ensure that orders are processed and shipped quickly and on time.
An Order Fulfillment Built With Passion & Purpose
Order fulfillment includes picking, packing, shipping, storage, and product return operations. With the right solution, your fulfillment and order processing can help drive revenue by supporting customer satisfaction and loyalty. That’s where Global Box Distributors fits into the picture.
We’re an ecom fulfillment provider that provides strategic routing, personalized customer service, and accuracy guarantees for all your fulfillment needs.
Create A Strong Foundation
With Your Order Fulfillment Solution
Track order fulfillment in real time because time is money in eCommerce. You can’t afford to have your inventory sit in pallets for two weeks while your orders back up. Global Box’s powerful technology ensures that we can put your stock on our shelves the day after it arrives at our warehouse.
That same technology allows us to offer a same-day fulfillment solution while keeping your shipping costs down. Our up-to-the-minute reporting places the power of information in your hands so you can make smart decisions and stay nimble in the fast-paced world of eCommerce.
How Technology Improves Order Fulfillment
A fast and accurate ecommerce fulfillment provider is crucial to your company’s success. Every mis-pack or mis-shipment is money out of your pocket in the short term and possible damage to your company’s reputation in the long term.
At Global Box, we understand the importance of your online order fulfillment solution getting it right the first time, every time. That’s why we’ve invested in technology to track every one of your items, from the moment it lands on the loading dock to the day it is packed and shipped.
Our Guarantees, A Promise To You
We put our money where our business is. Global Box Distributors offers a variety of industry-leading guarantees for order fulfillment and shipping.
On the rare occasion we get something wrong, we fix it and pay you for the inconvenience.
100% Order Accuracy
Global Box Distributors stands alone in the industry when we say: If an order is shipped with the wrong item or the wrong number of items, not only will we fix the mistake, but you won’t pay for that shipment
Zero Inventory Shrinkage
Global Box Distributors stands alone in the industry when we say: If any of your inventory is damaged or missing after we receive it into our facility, we will pay you the wholesale cost of that item.
Fast Inbound Receiving
Global Box Distributors stands alone in the industry when we say: When your shipment is unloaded in our facility, we’ll receive it accurately within two days, or we’ll pay you $50 for the inconvenience.
Same Day Delivery
Global Box Distributors stands alone in the industry when we say: 100% of your orders will be shipped according to your chosen service level, or else you don’t pay for that shipment, AND we’ll pay you $50 for the inconvenience.
How To Choose Fulfillment Services
Warehouse Locations Matter
When deciding to transition your fulfillment order processing to a dedicated third party, you will want to evaluate them to ensure they can meet the needs of your business.
For example, if the majority of your customers are in a particular geographical location, it makes sense to work with a fulfillment center close to your customers. Also, if your product is fragile, over-sized, or requires additional care during packing and shipment, you will want to find a partner who can accommodate your needs.
Fulfillment Provider Receiving
Once you have vetted the fulfillment company that best meets the needs of your business, you can arrange to ship bulk inventory for storage and fulfillment.
When receiving inventory, your fulfillment warehouse typically relies on barcodes, including UPC, GCID, EAN, and ISBN codes to distinguish between various products. The fulfillment center will also tag the product’s location in the storage facility to easily find and package the product when your customer orders.
Third-Party Logistics
In order for a fulfillment center to integrate effectively into your company’s operations, there must be a process in place for customer orders to be directed to your fulfillment center.
Many fulfillment companies have the ability to integrate with major eCommerce platforms to immediately receive the order information from your customer’s purchase. Most fulfillment companies also have other methods of communicating order information, such as single-order reporting or the option to upload multiple orders in CSV format.
Fulfillment Services
The bread and butter of any fulfillment service is the ability to pick, pack, and ship the appropriate items in a timely manner.
When the order information arrives at the warehouse, the items need to be located and collected. Once gathered, the products will need to be packaged in a durable box with the necessary packing dunnage, secure tape, and shipping label. The finished package is then ready for pickup by a shipping provider.
Managing Inventory
Although you will no longer have direct oversight of your physical inventory, most fulfillment companies provide a digital dashboard allowing you to manage your inventory.
The dashboard is helpful to track daily, weekly, and monthly sales data and estimate when inventory levels will need to be replenished. The dashboard is also a great tool for managing damaged products and customer returns.
Return Fulfillment Services
Production manufacturing inevitably has a small percentage of defective goods. Defects will likely be the basis for your return policy, and any additional guarantees will increase the volume of returns that need to be managed.
Many fulfillment companies offer return management services to handle disposal or ship the defective product to you for review.
FULFILLMENT WAREHOUSE TECHNOLOGY
Ecommerce Platform Integration
Many fulfillment companies have built software solutions to seamlessly integrate with the platform you have chosen for your eCommerce business. This eliminates the need for you to monitor and report new orders as they come in, further reducing friction and time for you when managing the fulfillment process. Integrating your eCommerce store with your fulfillment partner is also great for handling returns and customer service issues pertaining to fulfillment and shipping.
Inventory And Order Tracking
As your business continues to grow, it is essential you stay on top of your inventory levels. This is why fulfillment services provide a tool that lets you track your stock level and helps predict when your inventory will be exhausted. This inventory management dashboard also typically allows you to review returns and damaged products and track products through the fulfillment and shipping process.
What Is Order Fulfillment?
Fulfillment is the process between receiving a customer’s order information and delivering their order.
Your order fulfillment logistics begin when the order information is routed to the warehouse or inventory storage facility. The product matching the order information on the invoice is then located and packaged for shipping.
Although the customer does not see any of the efforts behind the scenes, this is one of the biggest components of customer satisfaction. The order must be accurately packed and shipped in a timely manner so the package arrives exactly as the customer expects and on time.
What Happens At A Fulfillment Warehouse?
A fulfillment warehouse is a facility that specializes in inventory storage, picking products accurately, packaging for shipment, and handing off to a shipping provider. This laser focus on the fulfillment process itself allows fulfillment services to optimize their core competencies and execute masterfully.
The strategic advantages of partnering with fulfillment services extend beyond their ability to leverage these core competencies. Working with a centrally-located fulfillment center allows you to reach more of your customers in less time. The centralized distribution also allows for reduced shipping costs.